At AmandaGlobal, customer satisfaction is our priority. We strive to provide high-quality agricultural products and ensure a seamless shopping experience. However, if you are not satisfied with your purchase, we have a refund and return policy to address your concerns.
1. Eligibility for Refunds & Returns
We accept returns and offer refunds under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product is not as described on our website.
- The item is returned in its original condition, unused, and in its original packaging.
- The request is made within 7 days of delivery.
Note: Certain perishable products such as fresh fish, live pigs, and other highly perishable items are not eligible for returns or refunds unless there is an issue with the product upon delivery.
2. Non-Refundable Items
The following items are non-refundable:
- Perishable goods (e.g., fresh fish, live pigs) unless damaged or incorrect.
- Products that have been used, altered, or damaged after delivery.
- Items purchased on sale or promotional offers.
3. How to Request a Refund or Return
To initiate a refund or return, please follow these steps:
- Contact Us within 7 days of receiving your order. Provide your order number, clear photos of the product, and a brief description of the issue.
- Our customer support team will review your request and provide further instructions.
- If approved, you may need to return the item to our designated address.
- Upon inspection and approval, we will process your refund or send a replacement.
📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]
4. Refund Processing Time
- Approved refunds will be processed within 5-10 business days.
- Refunds will be issued via the original payment method (bank transfer, card, or mobile payment).
- Processing times may vary based on your bank or payment provider.
5. Exchanges
If you prefer a replacement instead of a refund, we will send a new item once the return is approved.
6. Shipping Costs for Returns
- If the return is due to our error (damaged, incorrect, or defective product), we will cover the return shipping costs.
- If the return is due to customer preference (no longer needed, wrong size ordered, etc.), the customer is responsible for the return shipping fee.
7. Changes to Our Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us:
📧 Email: info@amandagloballimited.com
📞 Phone: +234 708 166 0456 OR +234 806 807 3029
🌐 Website: https://amandagloballimited.com/
At AmandaGlobal, we value our customers and are committed to providing the best quality products and services. Thank you for shopping with us!